Through your use of our websites, social media websites and pages and other communications with us, we may collect personal information about you.
We like to keep your personal information safe and want to explain to you how we collect, use, disclose or transfer it and how you can access and correct your personal information and what to do if you have a complaint.
Collection of personal information
• What kinds of personal information does Rickard Engineering collect and hold?
The kinds of personal information that Rickard Engineering collects includes names, contact details, company name, email address and other information that is relevant to Rickard Engineering’s functions and activities.
• How does Rickard Engineering collect personal information?
Rickard Engineering usually collects personal information directly from individuals.
We also collect personal information about individuals from a third-party contractor which provides marketing support on our behalf.
We may collect your personal information when you communicate with us, such as when you:
(a) make inquiries about Rickard Engineering, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints; or
(b) contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs; or
(c) use our websites; or
(d) register for and attend Rickard Engineering events; or
(e) make applications for prospective employment and contracting opportunities at Rickard Engineering; or
(f) subscribe to a newsletter, fill out a form or survey, enter or participate in any competitions or promotions.
Any personal information collected on our websites or our social media pages will state to the user that personal information is being collected.
• What happens if you do not provide your personal information to Rickard Engineering?
If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you.
• Why does Rickard Engineering collect, use, hold and disclose your personal information?
Rickard Engineering collects, uses, holds and discloses your personal information as necessary for purposes directly related to its functions and activities, including:
(a) providing our services to our customers and information and all services relating to our services.
(b) to record information regarding services purchased from us and to provide further services to you.
(c) contracting with individuals.
• How does Rickard Engineering treat children’s personal information?
Rickard Engineering does not want to obtain personal information from children.
We track traffic patterns throughout the URL’s (websites) registered to Rickard Engineering.
We use “cookies” on our websites. A “cookie” is a small amount of information which is transferred to the hard drive of your computer, and which can identify your web browser but not you. If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our websites, but not all services may be available.
Will Rickard Engineering disclose personal information to anyone else?
We may also provide your information to others, if required or permitted to do so by law and in accordance with the APPs.
Does Rickard Engineering disclose personal information overseas?
Rickard Engineering does not disclose personal information to third parties outside of Australia.
From time to time, Rickard Engineering may require you to provide personal information directly to its related bodies corporate, which are based overseas, for the purposes of providing support to you for specific Rickard Engineering services. Rickard Engineering is not responsible for any personal information is provided by you directly to such entities, which are not bound by the Act.
You may review the relevant entities’ privacy policies to check how they will deal with your personal information, before providing your personal information to them.
Unsubscribing from Rickard Engineering’s marketing materials
• Unsubscribing from email lists
Every time that we send emails for marketing or promotional purposes, our emails will contain instructions on how you may unsubscribe from the relevant email list in respect of direct marketing.
• Unsubscribing from social media pages
Our social media pages provide instructions as to how you can unsubscribe from the relevant social media website or page.
Dealing with Rickard Engineering anonymously or using a pseudonym
Tip – you can sometimes deal with us on our websites anonymously or using a pseudonym
You may deal with us on an anonymous basis or using a pseudonym when making inquiries through our websites or social media pages. However, we may need certain contact details from you to respond to inquiries.
If we host a blog or forum on our websites, you may use a pseudonym for publication on the website. However, we will require that you provide your name and contact details confidentially to us.
We use industry-standard methods to protect your personal information from unauthorised access. Among other techniques, we usually store such information on a computer behind our “firewall” in a secure location, and we restrict the number of employees internally who can access such data.
Access, Correction and Removal of your Personal Information
You may seek to access or correct your personal information at any time by contacting the Privacy Officer by mail to the ‘Privacy Officer, Rickard Engineering, Suite 5/121-123 Military Rd, Neutral Bay NSW 2089.
If Rickard Engineering does not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision.
If Rickard Engineering does not agree to make the requested changes to your personal information, you may make a statement about the requested changes, and we will attach it to your record.
Rickard Engineering accepts your right to opt out of any consumer research Rickard Engineering conducts at any time.
You can send written complaints about a breach of the Australian Privacy Principles in relation to your personal information by mail to the ‘Privacy Officer, Rickard Engineering, Suite 5/121-123 Military Rd, Neutral Bay NSW 2089.
Complaints will be reviewed by Rickard Engineering’s Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint by Rickard Engineering.
If you believe that your complaint has not been satisfactorily addressed by Rickard Engineering, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC). The OAIC’s contact details are available on its website.
For more information about making a complaint, contact Rickard Engineering by mail to the ‘Privacy Officer, Rickard Engineering, Suite 5/121-123 Military Rd, Neutral Bay NSW 2089.